About Us
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24/7 U.S.-Based Helpdesk Support
Every customer is assigned dedicated, U.S.-based support through our full-service helpdesk—at no additional cost.
Traditional TEM tools charge $5–$10 per device for basic reporting and support. With Allnet Air, that entire cost disappears.
Smart Billing AI optimizes your carrier bill at the source, removing the need for TEM software, per-device fees, or manual analysis. And every customer gets a U.S.-based helpdesk at no cost, handling ticketing, activations, troubleshooting, and ongoing optimization — extending your IT team without adding labor.
✅ 20–40% reduction in mobility management labor
✅ No TEM software or per-device fees
✅ Fewer tickets, tools, and internal distractions
✅ More time for your IT team to focus on strategic projects
Allnet Air doesn’t just lower your wireless bill — we reduce the entire cost of managing mobility.
Help Desk Comparison: Typical vs. Allnet Air
Result: Better service, faster response, zero cost.
Our Five-Pillar Support Promise
We've engineered our support model around five core commitments that set us apart from traditional telecom providers. Each pillar represents a fundamental difference in how we serve our customers.
U.S.-Based, 24/7 Availability
Real people located in the United States, ready when you need them—day or night, weekends and holidays included.
Dedicated Account Manager
A single point of contact who knows your account inside and out, eliminating the need to re-explain your situation with every call.
Telecom Experts, Not Script Readers
Every support professional has real-world mobility, IoT, and network experience—not just a script to follow.
Proactive Monitoring
We don't wait for you to call; we flag issues before they impact operations, keeping your business running smoothly.
Priority Response SLA
All requests are actioned within the hour—not hours or days—because your time matters.
Support Response That Matches Your Business Speed
In today's fast-paced business environment, downtime isn't just inconvenient—it's costly. That's why our support response times are measured in minutes, not hours or days.
99.8%
First-Call Resolution Rate
The vast majority of issues are resolved on the first call, without escalation or callbacks.
24/7
U.S.-Based Availability
Round-the-clock access to real American experts, every day of the year including holidays.
100%
Dedicated Coverage
Your account team knows your business intimately and handles all your support needs directly.
What Our Customers Say
"Having dedicated support from experts who actually know our business has been transformative. No more explaining our setup every time we need help. They're proactive, knowledgeable, and always available."
— Director of Operations, National Logistics Company
"We switched to Allnet Air after years of frustration with offshore support. The difference is night and day. Real experts who understand our IoT deployment and solve issues before they impact our operations."
— CTO, Smart Building Technology Firm
"The response time is incredible. We had a critical connectivity issue at 2 AM, and our account manager had it resolved within 30 minutes. That level of service is exactly what we need."
— IT Manager, construction
Experience Support That Sets a New Standard
Ready to Work with a Team That Actually Cares?
Stop settling for impersonal, offshore support that treats you like a ticket number. Join the growing number of businesses that have discovered what premium telecom support should really look like.
Our dedicated U.S.-based teams are ready to learn your business, protect your operations, and deliver the proactive, expert support you deserve. Let's start a conversation about how we can elevate your telecom experience.