Allnet Air LLC (“Allnet Air LLC,” “we,” “our,” or “us”) provides enterprise wireless telecommunications services to business customers. Allnet Air LLC is committed to protecting the privacy and security of personal information. This Privacy Notice describes how we collect, use, disclose, and protect personal information in connection with the services we provide.

Allnet Air LLC operates as a Mobile Virtual Network Operator (MVNO) in partnership with major U.S. carrier networks. Our services include wireless connectivity, service provisioning, billing management, usage monitoring, and plan optimization through our SmartBill AI platform and support services. Wireless network transmission and communication content processing occur within the carrier network infrastructure. Allnet Air LLC does NOT access or process the content of communications such as voice calls, SMS/MMS messages, or internet traffic. These communications are transmitted solely within the infrastructure of underlying carrier networks such as AT&T.

This Privacy Notice applies to personal information processed by Allnet Air LLC in connection with:

Allnet Air LLC primarily provides services to business customers, and personal information processed by Allnet Air LLC is typically associated with enterprise wireless accounts.

In connection with providing services, Allnet Air LLC may collect and process limited categories of information.

Allnet Air LLC collects and processes only the information necessary to provide and support the services requested by our customers.

Allnet Air LLC does not access, process, or store the content of communications, including:

Transmission and processing of communication content occur solely within the infrastructure of the underlying carrier network providers.

When visitors access our website, certain technical information may be automatically collected by hosting providers or analytics tools. This may include:

This information is used for:

This information is generally collected in aggregated form and is not used to identify individual users.

Our website may use cookies or similar technologies to support functionality, improve performance, and analyze website usage. Cookies are small data files stored on a user's device when visiting a website. Users can control or disable cookies through their web browser settings. Disabling cookies may impact certain website functionality.

Allnet Air LLC uses the information described above solely for purposes related to delivering and supporting wireless telecommunications services. These purposes include:

Allnet Air LLC does not sell personal information and does not use customer information for advertising purposes.

Allnet Air LLC may share limited operational information with trusted third parties when necessary to deliver services. These parties may include:

Carrier network providers operate and maintain their own telecommunications infrastructure and are responsible for the transmission and routing of communications across their networks. Allnet Air LLC does not control the infrastructure or operational practices of carrier networks.

These providers may process information only as necessary to support service delivery and are expected to maintain appropriate security and confidentiality safeguards.

Allnet Air LLC implements reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. Access to customer information is restricted to authorized personnel who require such access to perform their job responsibilities.

Allnet Air LLC retains information for as long as necessary to:

After applicable retention periods expire, information is securely deleted or anonymized where appropriate.

Allnet Air LLC processes information primarily within the United States, including through systems and infrastructure used to support wireless service delivery and account management.

Allnet Air LLC provides enterprise wireless services using underlying carrier network infrastructure. Different parties involved in delivering wireless services maintain responsibility for different aspects of data processing and system operation.

Customer organizations are responsible for managing their internal users and devices, including:

Underlying carrier networks operate the telecommunications infrastructure used to transmit wireless communications. These networks are responsible for:

Allnet Air LLC does not control the carrier network infrastructure and does not access, process, or store the content of communications transmitted through those networks.

Allnet Air LLC provides the enterprise service layer that supports wireless account management and optimization, including:

Allnet Air LLC processes only the operational information necessary to deliver and support enterprise wireless services.

Allnet Air LLC follows privacy-by-design principles and limits the collection and processing of personal information to what is necessary to deliver its services. Operational processes are designed to minimize exposure of personal data while enabling secure service delivery.

Depending on applicable law, individuals may have rights related to their personal information, including the right to request access to or correction of personal data maintained by Allnet Air LLC. Because Allnet Air LLC provides services primarily to business customers, requests regarding wireless account information should typically be directed through the customer organization responsible for the account.

Allnet Air LLC’s services are intended for business use and are not directed to individuals under the age of 16. Allnet Air LLC does not knowingly collect personal information from children.

We may update this Privacy Notice periodically to reflect changes in our services or applicable legal requirements. Updated versions will be posted on our website with the revised effective date.

For questions regarding this Privacy Notice or Allnet Air LLC’s data practices, please contact: Privacy Officer E-Mail: privacy@allnetair.com Phone: 1-847-624-8060 (ask to speak to the Privacy Officer) Mail: Allnet Air LLC. Attn: Privacy Officer, 276 East Deerpath, Lake Forest, IL 60045 USA.